Order processing can range from manual processes (handwritten on an order log sheet) to highly technological and data-driven processes (through online orders and automated order processing software) depending on the operation. Steps in order processing include picking, sorting, tracking and shipping. This is a key element of retail order fulfillment, where reliability and accuracy lead to customer satisfaction. Order processing is the process or workflow from order placement to delivery. In short, an order management system organizes and automates everything that needs to happen to get customers what they ordered on time and in good condition. That means you can track the entire journey of a customer order, from the “Buy” button to delivery - and even returns. This can help automate the flow of sales order information to every piece of the retail supply chain. Some systems offer a two-way sync that makes sure order information is passed between your order management system and your ecommerce platform while providing you with visibility into the entire process. When scaling your business, it’s important to automate and streamline this process - otherwise, you’ll eventually be overwhelmed by the sheer number of orders coming in.Īn order management system gives you a one-stop-shop to view and manage all customer orders in one place. The order management process begins when an order is placed, and ends when the customer receives their package. Order management refers to the process of receiving, tracking, and fulfilling customer orders. Potential obstacles can arise, as sales grow, channels multiply, products are added to your inventory, and your customer base expands.Īn order management system can help remove bottlenecks for you as your ecommerce store grows. This might not seem too hard when you have a brand new business: A few orders come in each day, and you can quickly (and cheaply) fulfill them yourself. New orders are placed on your ecommerce platform, then whoever is storing your inventory has to select, package, and ship the right products to the right place. This may be found on support renewal notices, packing slips, letters from Freestyle Solutions, etc.įor further login information, please contact our support team at 97 or by email at here to log in to your Authorize.Once a customer clicks the “Buy” button, their order’s journey begins. The zip code entered above must match the first 5-digits of the zip code that is on file at Freestyle Solutions. screen (choose 'About M.O.M.' and the license number is on the License Information tab.) System License Number can be found in the Help pull down menu on your main M.O.M. Please enter the requested information above and click the Verify button. Logging in to the Support Portal Only clients with a current Freestyle Solutions support contract are allowed to access the online technical support and download site. During non-business hours, our target response time for emergency issues is 2 hours. Our target response time for general questions is 8 business hours. Technical Support is also available by calling (973) 237-0300 during the hours above, or by emailing where we have a team of skilled subject matter experts.ĭuring business hours our target response time for full system down emergencies is 1 hour. Our Support Site also contains program updates, shipping updates and miscellaneous utilities and is always accessible with a valid support contract. and within our content rich Knowledgebase, filled with articles and videos. Support is provided via built-in "Help" within M.O.M. "Emergency" is defined as unable to fully process M.O.M. Software For Life Support customers are able to receive Emergency Technical support from on-call Technical Support Representatives 24 x 7 x 365. Platinum Support customers are able to receive Emergency Technical support from on-call Technical Support Representatives 24 x 7 x 365. Business hours are defined as 9:00 am to 7:00 pm Eastern Time Monday through Thursday, and from 9:00 am to 5:30 pm Eastern Time on Friday. With a Gold Support contract, a Technical Support team is available to assist you during business hours.
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